Privacy Policy

This Privacy Policy explains how Bit Kingz, operated via the website https://bitkingz-aussie.com, collects, uses, stores, and discloses personal information of players and website visitors. It is intended to help you understand our data practices so you can make informed choices when using our services. This Policy applies to all visitors to and users of bitkingz-aussie.com, including prospective, current, and former players. By accessing or using the site, you acknowledge that you have read and understood this Privacy Policy. Effective date: 1 January 2026.

Who We Are

OBSERVE: Users must know the legal identity, location, and contact channel for privacy matters. EXPAND: We link the operating company, its registration, and key emails to privacy responsibilities. REFLECT: This ensures transparency and a clear point of contact for data protection queries.

The online casino brand "Bit Kingz", as presented on this review and access site Bit Kingz via bitkingz-aussie.com, is operated by:

• Operator: Dama N.V.
• Legal form: Limited liability company (N.V.) under the laws of Curaçao
• Registration number: 152125
• Registered / legal address: Scharlooweg 39, Willemstad, Curaçao
• Gaming licence: Antillephone N.V. licence no. 8048/JAZ2020-013 (online gambling, Curaçao), verified as valid and extended to at least 2026, subject to the licensor's conditions

For certain payment processing activities, Dama N.V. may act together with its affiliated company:

• Payment processor: Strukin Ltd, Cyprus (exact corporate details may be further specified in transactional documentation).

Data Protection Contact

• Primary support contact: [email protected] (player support and general queries)
• General information contact: [email protected]
• Payments-related contact: [email protected]

For privacy-specific questions, requests or complaints, you may use any of the above email addresses; they will be routed to the responsible team or data protection contact.

What Personal Data We Collect

OBSERVE: Casino and review operations require identity, technical, payment, and behavioural data. EXPAND: AU users expect clarity about online identifiers, cookies, and tracking. REFLECT: We group data into manageable categories to clarify scope and limits.

Identification and Contact Data

• Full name, date of birth, and gender (where provided)
• Residential address, country of residence, and postcode (where applicable)
• Email address, phone number, and preferred language
• Identity verification documents (e.g. passport, ID card, driver's licence, proof of address) provided for KYC/AML checks

Account and Service Data

• Username, account ID, and password (stored in hashed form)
• Account settings, communication preferences, and responsible gambling settings
• Support communications (emails, live chat transcripts, complaint submissions)

Technical and Usage Data

• IP address, approximate geolocation derived from IP, and timestamps of visits
• Device information (device type, operating system, browser type, language, screen resolution)
• Log data such as access dates and times, pages viewed, clickstream data, referring URLs, and error logs

Payment and Financial Data

• Preferred payment methods, partial card or account identifiers (as permitted by processors)
• Deposit and withdrawal history, amounts, currencies and transaction identifiers
• Payment verification information (e.g. payment account ownership proofs) where required for AML/KYC
• Information received from payment processors (e.g. payment status, chargeback notifications)

Behavioural and Gambling Data

• Gaming sessions, games played, stakes, wins and losses
• Betting patterns, frequency and duration of sessions
• Bonus use, promotions opted into and wagering progress
• Self-exclusion records, limits set, and responsible gambling interactions

Cookies and Similar Technologies

• Cookies, web beacons, pixels and similar tools recording:
  • Session identifiers and authentication data
  • Preferences such as language and site settings
  • Analytics data (page performance, feature usage)
  • Marketing and attribution information (e.g. affiliate or campaign tags) where applicable and subject to your consent

Legal Basis for Processing

OBSERVE: As a Curaçao-licensed operator serving Australian users, we follow international best practice (e.g. GDPR-style bases) and gambling compliance duties. EXPAND: We distinguish consent, contract, legitimate interests, and legal obligations. REFLECT: Users can better exercise rights when they know which basis applies.

• Performance of a contract
  • To create and manage your player account
  • To provide access to games and related services
  • To process deposits, bets, and withdrawals
  • To provide customer support and resolve operational issues
• Compliance with legal and regulatory obligations
  • Know-Your-Customer (KYC) identity verification
  • Anti-Money Laundering (AML) and counter-terrorism financing checks
  • Responsible gambling and self-exclusion enforcement
  • Accounting, tax, audit, and regulatory reporting requirements in applicable jurisdictions (e.g. Curaçao licensing requirements)
• Legitimate interests (balanced against your rights and freedoms)
  • To prevent, detect, and investigate fraud, abuse, bonus misuse, and other unlawful activities
  • To maintain the security and integrity of our systems and games
  • To analyse performance, usage and trends to improve our services
  • To defend our legal rights, enforce our terms and manage disputes
• Consent
  • For sending direct marketing communications (email, SMS, push) where required
  • For certain categories of cookies or similar technologies, particularly for advertising and some analytics
  • For any processing not covered by the above bases, where we specifically request your consent

You may withdraw your consent at any time where processing is based on consent; this does not affect the lawfulness of processing carried out before withdrawal, or processing based on other legal grounds.

Purpose of Processing

OBSERVE: Each data category serves distinct operational and compliance objectives. EXPAND: We align them with clear, understandable purposes. REFLECT: This allows users to understand why data is needed and how it benefits or protects them.

• Provision of services
  • Creating and managing player accounts on bitkingz-aussie.com
  • Providing access to casino games, bonuses, and related features
  • Processing deposits, bets, withdrawals, and payment adjustments
  • Providing customer support and technical assistance
• Safety, integrity and legal compliance
  • Performing KYC and AML checks and ongoing monitoring
  • Ensuring that only eligible users access the service
  • Preventing, detecting and investigating fraud, abuse, collusion, or other prohibited conduct
  • Ensuring the integrity of games and compliance with licensing conditions
• Service improvement and analytics
  • Monitoring performance and usability of the site
  • Analysing aggregate behavioural data to improve game selection, features and user experience
  • Testing new functionalities and optimising the website for Australian users and other markets
• Marketing and personalisation
  • Sending promotional emails or messages, subject to your preferences and any consent requirements
  • Providing tailored content and offers based on your activity and preferences
  • Measuring the effectiveness of campaigns and affiliate traffic
• Dispute management and legal claims
  • Handling complaints, chargebacks, and disputes
  • Maintaining records needed to establish, exercise, or defend legal claims
  • Responding to lawful requests from regulators or authorities

Disclosure & Sharing

OBSERVE: Online gambling services rely on third parties and may be subject to regulatory oversight. EXPAND: We specify categories of recipients and conditions of disclosure. REFLECT: This enables users to understand when and why their data may leave our direct control.

• Group and affiliated entities
  • Dama N.V. group companies and affiliates, including Strukin Ltd (Cyprus) acting as a payment processor, for purposes described in this Policy.
• Payment service providers and financial institutions
  • Banks, card schemes, e-wallet and other payment providers necessary to process deposits, withdrawals and refunds.
  • Payment processors that assist with fraud detection, AML checks and chargeback handling.
• Technical and professional service providers
  • IT hosting and infrastructure providers
  • Game platform providers and software vendors (such as platform providers referenced via SoftSwiss)
  • Analytics, security and anti-fraud tools
  • External auditors, legal advisers, and consultants
• Regulators and authorities
  • Curaçao licensing authorities and other regulators where required by law or licence conditions
  • Law enforcement and governmental bodies acting under valid legal authority
  • In Australia, information may be reviewed by or relevant to bodies such as the Australian Communications and Media Authority (see ACMA information) where applicable.
• Affiliates and advertising partners
  • Affiliate networks and marketing partners, mainly on the basis of aggregated or pseudonymised data
  • Advertising networks where you have consented to the use of marketing cookies and similar technologies
• Corporate transactions
  • In connection with mergers, acquisitions, asset sales, or restructuring, your data may be disclosed to prospective or actual acquirers, subject to appropriate confidentiality safeguards.

We do not sell your personal data in the sense of direct, standalone data sales. All third parties receiving personal data are required to use it only for the purposes defined by us and to protect it appropriately.

International Transfers

OBSERVE: Bit Kingz operates under a Curaçao licence and uses service providers in multiple jurisdictions. EXPAND: Data from Australian users may therefore be processed outside Australia. REFLECT: We adopt contractual and organisational safeguards consistent with international best practice.

• Primary locations of processing
  • Curaçao, as the operator's place of incorporation and licensing
  • Cyprus, in connection with payment processing by Strukin Ltd and certain support functions
  • Other countries where key infrastructure or service providers are located (e.g. EU/EEA states or other reputable jurisdictions)
• Safeguards for cross-border transfers
  • Use of contractual protections such as data protection clauses modelled on standard contractual clause concepts, requiring recipients to implement appropriate security and privacy measures
  • Limiting access to personal data to personnel and providers who need it for the specified purposes
  • Technical measures such as encryption, access controls and minimisation of retained data

By using bitkingz-aussie.com, you understand that your information may be processed in countries that may have different data protection laws than your country of residence; however, we will take reasonable steps to ensure that your data is handled securely and in accordance with this Privacy Policy.

Data Retention

OBSERVE: Gambling operators must keep data long enough to comply with AML, KYC and dispute requirements, but not longer than necessary. EXPAND: We apply differentiated retention periods and deletion criteria. REFLECT: This balances regulatory duties with privacy expectations.

• Player account and identification data
  • Stored for the lifetime of the account and ordinarily for up to 5 - 7 years after account closure, to comply with AML/KYC, financial recordkeeping and dispute-handling obligations.
• Transaction and gambling history
  • Stored for the life of the account and generally for at least 5 years after the last transaction or account closure, to support accounting, legal claims and regulatory audits.
• Marketing data
  • Stored for as long as you remain subscribed to marketing communications and for a reasonable period (typically up to 2 years) after you unsubscribe, to document consent status and ensure we respect your preferences.
• Technical logs and security data
  • Kept for shorter periods (typically 6 - 24 months) unless a longer period is necessary for security investigations, legal obligations or dispute resolution.
• Support communications
  • Retained for as long as necessary to manage your query and for up to 5 years thereafter for quality assurance and legal protection.

When personal data is no longer required for the purposes for which it was collected, and there is no legal obligation or overriding legitimate interest to retain it, we will delete or irreversibly anonymise it. If deletion is not immediately feasible in backups, we will isolate and protect the data from further processing until deletion is possible.

Your Rights

OBSERVE: While Bit Kingz is operated from Curaçao and targets Australian users, we align our privacy approach with widely recognised standards such as the GDPR and comparable international frameworks. EXPAND: We describe a comprehensive set of user rights and processes to exercise them, treating them similarly to those under GDPR and, where relevant, Mexican-style ARCO principles (Access, Rectification, Cancellation, Opposition) as a benchmark. REFLECT: This maximises transparency and user control, even where specific local law may not directly apply.

Overview of Your Rights

• Right of access
  • To obtain confirmation whether we process your data and to receive a copy of your personal data, together with information on how it is used.
• Right to rectification (correction)
  • To request correction of inaccurate or incomplete personal data (e.g. contact details or identification information).
• Right to erasure (deletion / "cancellation")
  • To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you believe it has been processed unlawfully.
  • We may need to retain certain data where required by AML, gambling, financial or other legal obligations or to establish, exercise, or defend legal claims.
• Right to restriction of processing
  • To request that we restrict processing of your data (other than storage) while a complaint or verification of accuracy or legality is under review.
• Right to object
  • To object, on grounds relating to your particular situation, to processing based on our legitimate interests, including profiling based on those interests.
  • To object at any time to processing of your data for direct marketing purposes; if you do so, we will stop using your data for such purposes.
• Right to data portability
  • Where technically feasible and lawful, to receive certain personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller.
• Right to withdraw consent
  • Where processing is based on your consent (e.g. marketing communications or non-essential cookies), you may withdraw consent at any time through your account settings, unsubscribe links, or by contacting us.

How to Exercise Your Rights

1. Submit your request
   • Contact us by email at [email protected] or [email protected], clearly stating:
     • Your full name and account ID (if applicable)
     • The right(s) you wish to exercise
     • Any relevant details that help us identify the data concerned
2. Identity verification
   • For your security, we may request additional information to confirm your identity before acting on your request, particularly for access, portability and deletion requests.
3. Response timeframe
   • We aim to respond to all valid requests within 30 days of receipt.
   • If your request is complex or we receive multiple requests, we may extend this period; in that case, we will inform you of the extension and reasons.
4. Fees
   • Requests are handled free of charge. We may charge a reasonable fee or refuse to act only where a request is manifestly unfounded, repetitive, or excessive, consistent with international norms.

Please note that some rights may be limited by legal obligations specific to gambling, AML, fraud prevention, and recordkeeping, and by overriding legitimate interests such as establishing or defending legal claims.

Cookies & Tracking Technologies

OBSERVE: Cookies are essential to secure sessions and personalise services; Australian users are familiar with cookie banners and preference tools. EXPAND: We differentiate functional, analytics, and advertising cookies. REFLECT: Users can manage cookies via browser and, where implemented, internal tools.

Types of Cookies Used

• Session cookies
  • Temporary cookies that are deleted when you close your browser.
  • Used to maintain your logged-in session, manage navigation, and ensure security.
• Persistent cookies
  • Remain on your device for a set period or until manually deleted.
  • Used to remember preferences (e.g. language, region), improve load times, and store consent choices.
• Third-party cookies
  • Placed by third-party service providers (e.g. analytics, marketing, affiliate tracking).
  • May help measure traffic, detect fraud, or assess marketing campaign performance.

Purposes of Cookies

• Strictly necessary / functional
  • Enable core website functions, secure login, account operation, and transaction processing.
• Performance and analytics
  • Collect aggregated information about how visitors use the site (pages visited, errors encountered, performance metrics).
  • Used to improve site design, usability, and service quality.
• Advertising and attribution
  • Used, where enabled, to track the effectiveness of advertisements, affiliates, and campaigns.
  • May support limited personalisation of offers and promotions.

Managing Cookies

• You can adjust your browser settings to block or delete cookies. Instructions are usually found in the "Help" or "Settings" section of your browser.
• Blocking or deleting cookies, especially strictly necessary ones, may impair functionality, including logging in or placing bets.
• Where available, we may provide an internal cookie preferences or privacy panel on bitkingz-aussie.com, allowing you to manage non-essential cookies more granularly.

Data Security

OBSERVE: Gambling platforms are high-value targets for cybercrime. EXPAND: We apply multi-layered technical and organisational controls. REFLECT: While no system is perfectly secure, we implement industry-standard safeguards to reduce risk.

Technical Measures

• Encryption in transit
  • Data transmitted between your browser and our servers is protected using TLS 1.2 or higher, helping to safeguard it from interception.
• Encryption at rest
  • Sensitive data is stored using encryption or other appropriate safeguards, with access restricted to authorised personnel and systems.
• Access controls and authentication
  • Role-based access controls limit data access to staff who need it to perform their duties.
  • Administrative systems use strong authentication measures; multi-factor authentication is used where appropriate.
• Network and application security
  • Firewalls, intrusion detection/prevention systems and anti-malware tools are employed to protect infrastructure.
  • Security patches and updates are applied regularly.

Organisational Measures

• Policies and training
  • Internal policies govern acceptable use, data handling and security.
  • Staff receive training on privacy, information security and responsible handling of customer data.
• Vendor management
  • Third-party providers are assessed for their security practices and are bound by contractual obligations to protect personal data.
• Monitoring and audits
  • Systems are monitored for unusual activity and potential security incidents.
  • We may conduct or commission regular security reviews or audits, and we rely on platform providers that adhere to recognised security standards (e.g. ISO 27001 or comparable frameworks) where applicable.
• Incident response
  • We maintain procedures to detect, assess and respond to suspected data breaches.
  • Where a breach poses a significant risk to individuals, we will take appropriate steps consistent with applicable law and best practice to mitigate harm and, where required, to notify affected individuals and/or relevant authorities.

Complaints & Contacts

OBSERVE: Users need clear paths to raise privacy concerns and escalate unresolved issues. EXPAND: We describe internal complaint steps and indicate external supervisory options based on international norms. REFLECT: This supports accountability, even in cross-border contexts.

Contact Channels

• Email (primary): [email protected]
• Email (general / privacy-related): [email protected]
• Payments issues: [email protected]
• Postal correspondence (operator address): Dama N.V., Scharlooweg 39, Willemstad, Curaçao

Internal Complaint Procedure

1. Submission
   • Send us a detailed description of your concern, including any relevant evidence and your account details, using one of the emails provided above.
2. Acknowledgement
   • We will usually acknowledge receipt of your complaint within 5 business days.
3. Investigation
   • Your complaint will be reviewed by the appropriate team (support, compliance, payments, or legal) and, if necessary, escalated internally.
4. Response
   • We aim to provide a substantive response within 30 days of receiving your complaint. If we require more time due to complexity, we will inform you and provide an updated deadline.

Escalation to Authorities

Depending on your country of residence, you may also have the right to lodge a complaint with a data protection or consumer authority. As Bit Kingz is operated from Curaçao and offers services to users in Australia and other jurisdictions:

• Curaçao authorities: You may seek information on relevant supervisory bodies for gambling and data matters in Curaçao relating to Dama N.V.
• Australia: For general information about offshore gambling websites, you may consult the Australian Communications and Media Authority (ACMA) at https://acma.gov.au/illegal-gambling-websites. For privacy issues more generally, Australian residents may contact the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au.

If you reside in another jurisdiction that recognises GDPR-style or Mexican-style data protection rights, you may also have the right to complain to your local data protection authority; please consult their official websites for contact details.

Updates

OBSERVE: Laws, regulations and business operations evolve, particularly in online gambling. EXPAND: We must update this Policy and notify users of material changes. REFLECT: Clear versioning and notice periods enable users to decide whether to continue using the service.

Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect:
  • Changes in our services, technologies, or business structure
  • Updates to legal or regulatory requirements
  • Feedback from users, regulators, or industry standards bodies
• The most current version will always be available on bitkingz-aussie.com.

Notification of Material Changes

• For significant changes that materially affect how we process your personal data, we will:
  • Provide notice via email (where feasible) to the address associated with your account; and/or
  • Display a prominent notice (e.g. banner or pop-up) on the website; and/or
  • Provide alerts within your account dashboard, where available.
• Where required or appropriate, we will provide at least 30 days' advance notice before material changes take effect, unless immediate changes are necessary to comply with law or protect users.

Version Control

Last updated: January 2026

Material changes may be summarised in a brief changelog on the site (for example, updates to international transfer descriptions, retention periods, or user rights information). Continued use of bitkingz-aussie.com after the effective date of an updated Privacy Policy will be deemed acceptance of the revised terms, but you may always choose to object to certain processing or to close your account in accordance with this Policy and our general terms.