Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the website accessible at bitkingz-aussie.com (the "Website") and your use of all products and services offered through this Website. By accessing, browsing, registering an account or otherwise using the Website (collectively, the "Services"), you agree to be bound by these Terms as updated from time to time. These Terms are effective as of 1 January 2026.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator: Dama N.V., a limited liability company (N.V.) incorporated under the laws of Curaçao, registration number 152125, with registered office at Scharlooweg 39, Willemstad, Curaçao, and, where relevant for payment processing, its affiliated company Strukin Ltd incorporated in Cyprus. References in these Terms to "we", "us", and "our" mean the Operator.
• Website: The online gambling platform operated by the Operator and made available at bitkingz-aussie.com, including all sub-domains, mobile versions, applications, and related services, together with any content, software, databases, and tools made available on or through it. For review and informational purposes, the project may be referred to as "Bit Kingz", which is limited to the context of this Website.
• User / Player / you: Any natural person who accesses the Website and/or creates and uses a player account on the Website for the purpose of participating in the gambling Services.
• Account / Player Account: A personal account opened and maintained by a User on the Website for the purpose of accessing the Services, holding funds, placing Bets, claiming Bonuses, and managing personal information and preferences.
• Services: All online gambling and related services offered on or through the Website, including but not limited to casino games, live dealer games, promotional offers, account management tools and customer support.
• Game(s): Any casino, slot, table, live dealer or other game of chance or mixed skill and chance that is made available on the Website by us or by third-party game providers.
• Bet / Stake / Wager: Any amount of real money or Bonus funds that you risk on the outcome of a Game or promotional mechanic offered on the Website.
• Bonus: Any form of incentive, including but not limited to deposit bonuses, free spins, cashback, loyalty rewards, tournaments and other promotional offers that are credited to your Account pursuant to specific conditions and wagering requirements.
• Bonus Funds: Any funds, free spins or in-game credits awarded as part of a Bonus which may be subject to wagering and other restrictions before they can be converted into withdrawable real money.
• Real Money Balance: The part of your Account balance representing deposits made by you and any winnings derived from such deposits that are not subject to wagering requirements or restrictions.
• Restricted Territory: Any country or jurisdiction in which online gambling services offered by the Operator are unlawful, prohibited, or where the Operator does not hold the necessary local authorisations. This may include Australia, where the Operator does not hold an Australian gambling licence and where the Australian Communications and Media Authority (ACMA) may block access to offshore gambling websites.
• KYC (Know Your Customer): The identity verification procedures implemented by the Operator in accordance with applicable laws, regulations and licence requirements, including collection and verification of identification documents, proof of address, and payment method ownership.
• Payment Processor: Any third-party entity, including Strukin Ltd in Cyprus, engaged by the Operator to process deposits, withdrawals, chargebacks and other payment transactions on behalf of the Operator.
• Responsible Gambling Tools: Any functionality made available on the Website to help you manage your gambling activity, such as deposit limits, session limits, loss limits, time-outs and self-exclusion measures.
• ACMA: The Australian Communications and Media Authority, which is responsible, among other functions, for enforcement against certain offshore gambling websites targeting Australian residents.
• Business Day: Any day other than a Saturday, Sunday or public holiday in the jurisdiction of the Operator.

Account Registration

Eligibility and Age Requirements

• Minimum age: You may register and use an Account only if you are at least 18 years of age or older where the law of your country of residence sets a higher minimum age for online gambling. By creating an Account you expressly confirm that you meet the minimum applicable legal age.
• Legality in your jurisdiction: You are solely responsible for ensuring that accessing the Website and using the Services is lawful under the laws of your country or state of residence. The Operator does not hold an Australian gambling licence and access by Australian residents may be subject to blocking or enforcement action by ACMA or other authorities.
• One account per person: You may open only one (1) Account on the Website. Creation of multiple Accounts (including by using different email addresses, identities or devices) is prohibited and may lead to termination and forfeiture of funds and Bonuses.

Registration Process

1. Account creation: To create an Account you must complete the online registration form by providing your full legal name, date of birth, residential address, email address, password and any other information requested.
2. Email verification: You may be required to verify your email address by clicking on a confirmation link sent to the email provided. We may suspend or restrict your Account until successful verification.
3. Accuracy of information: You warrant that all information you provide is true, complete and accurate and that you will promptly update it if it changes. Providing false or misleading information may result in account suspension, cancellation of Bets, voiding of winnings and/or reporting to relevant authorities.

KYC and Identity Verification

• Verification documents: At registration, prior to any withdrawal, upon cumulative deposits or withdrawals exceeding internal thresholds, or at any time we deem necessary, we may request KYC documents including, without limitation:
  • Government-issued photo ID (passport, national ID card or driver licence);
  • Proof of address (recent utility bill, bank statement or government letter);
  • Proof of ownership of payment methods used (bank card copy, e-wallet screenshot, crypto wallet proof);
  • Any other documentation reasonably required to verify your identity, source of funds or compliance with applicable laws.
• Processing of verification: Verification is normally processed within a reasonable period; however, delays may occur and we shall not be liable for any processing delays attributable to you, third-party providers or technical issues.
• Failure to verify: If you fail to provide requested KYC documents, provide falsified documents, or otherwise fail our due diligence checks, we may suspend or close your Account, cancel Bets, void Bonuses and, subject to applicable law, withhold or return funds.

User Obligations

• Password security: You must keep your login credentials (username, password, two-factor authentication details) strictly confidential and not share them with any third party. Any activity conducted through your Account using your credentials will be deemed to have been carried out by you.
• Account usage: You may use your Account solely for personal, non-commercial entertainment purposes. You must not allow any other person to use your Account, and you must not use the Account on behalf of another person.
• Prohibited activities: You must not engage in fraud, collusion, money laundering, terrorist financing, arbitrage betting based on system errors, or any behaviour that manipulates or seeks to exploit vulnerabilities in the Games or Website.
• Reporting unauthorised access: You must notify us immediately via [email protected] if you suspect any unauthorised access to or use of your Account.

Betting & Gameplay Rules

General Rules for Placing Bets

• Funding your Account: You may place Bets only using funds that are legitimately deposited into your Account or awarded as Bonuses in accordance with these Terms.
• Minimum and maximum Bets: Each Game may have its own minimum and maximum Bet limits as displayed in the Game interface. You must observe these limits and are solely responsible for checking them before placing a Bet.
• Bet confirmation: A Bet is considered accepted only once it has been processed and registered on our servers. The transaction record in our system shall be conclusive evidence of the details and outcome of each Bet.
• Game rules: Each Game is subject to specific rules and paytables provided within the Game client or on the Website. By placing a Bet, you confirm that you have read, understood and agreed to the relevant Game rules.

Modification, Cancellation and Errors

• No unilateral cancellation: Once a Bet has been accepted and recorded on our servers, you cannot cancel or modify it. Any attempt to do so via technical manipulation or other means is prohibited.
• Obvious or manifest errors: In the event of any manifest error in odds, paytables, Bet settlement, Game configuration or system malfunction that affects a Bet or Game outcome, we reserve the right to:
  • Invalidate the affected Bet(s) and void any resulting winnings;
  • Restore your Account to the balance it had prior to the error; and/or
  • Correct the error and re-settle the Bet(s) on the correct terms, where reasonably possible.
• Disconnection and technical failures: If your session is interrupted due to a technical failure or loss of internet connection, the outcome of any completed Bet will stand as recorded on our servers. For incomplete Games, the rules of the specific Game and our internal procedures (which may include automatic completion by the system) will apply.

Conduct in Live Casino, Chats and Interactions

• Respectful behaviour: You must behave respectfully towards dealers, other players and staff in all live casino environments and chat functions. Abusive, threatening, harassing, racist, sexist or otherwise offensive language or behaviour is strictly prohibited.
• Prohibition of collusion and unfair play: Any form of collusion, card counting in live casino where not permitted, use of bots, automated play tools or other forms of unfair advantage is prohibited. We may suspend or close Accounts and void Bets if we suspect such behaviour.
• Chat content: You may not use chats to promote other websites or services, solicit funds, distribute spam or share illegal content. We may monitor and moderate chat activity and may remove content or restrict access at our discretion.

Bonus Terms

General Bonus Conditions

• Separate terms: All Bonuses offered on the Website are governed by these Terms and any specific terms and conditions ("Bonus Rules") communicated in connection with the relevant promotion (e.g., on the promotion page, banner or email). In the event of a conflict, the specific Bonus Rules shall prevail.
• Eligibility: Bonuses may be limited to specific Users, regions, payment methods or time periods. The Operator may, at its sole discretion, grant, modify or withdraw any Bonus offer without prior notice, subject to existing contractual commitments.
• Abuse prevention: The Operator reserves the right to withhold, cancel or reclaim any Bonus and associated winnings if it has reasonable grounds to suspect Bonus abuse, including but not limited to multiple account registration, contrived betting patterns, or exploitation of obvious errors.

Bonus Activation and Wagering Requirements

• Activation: To activate a deposit Bonus, you may be required to:
  • Enter a Bonus code during deposit;
  • Meet a specified minimum deposit amount; and/or
  • Comply with any other conditions stated in the Bonus Rules.
• Wagering: Unless otherwise stated in the Bonus Rules:
  • Bonus funds and, where applicable, deposit amounts linked to a Bonus must be wagered a specified number of times (e.g., 30x - 50x) before any associated winnings may be withdrawn;
  • Only eligible Games contribute towards wagering, and different Games may contribute at different rates (e.g., slots 100%, table games and live casino 0 - 20% or as specified).
• Time limits: Bonuses may be subject to an expiry period (for example, 7 - 30 days from activation). If wagering is not completed within the set timeframe, remaining Bonus funds and associated winnings may be forfeited.

Prohibited Games and Actions

• Game restrictions: Certain Games or categories (e.g., some jackpots, live dealer tables, low-risk bets on roulette or baccarat) may be excluded from Bonus wagering or may contribute at a reduced percentage. Such exclusions will be set out in the Bonus Rules or on the Website.
• Betting patterns: The following, without limitation, may be deemed Bonus abuse and may result in forfeiture of Bonuses and winnings:
  • Placing single Bets or series of Bets with a disproportionately high stake relative to the Bonus or deposit amount (e.g., exceeding a maximum Bet limit stated in the Bonus Rules);
  • Reducing stake size after a significant win to complete wagering with minimal risk ("low-risk" wagering);
  • Using any strategy which aims to secure guaranteed profits irrespective of Game outcomes.

Combining Promotions and Other Restrictions

• Non-cumulative promotions: Unless explicitly permitted in the Bonus Rules, Bonuses cannot be combined. Only one active Bonus may be in play at any given time for an Account, and claiming a new Bonus may result in the automatic forfeiture of an existing one.
• Withdrawal before completion of wagering: If you request a withdrawal of your Real Money Balance before fulfilling the wagering requirements attached to a Bonus, we may, at our discretion, cancel the Bonus and associated winnings before processing the withdrawal.
• Operator's decision: The Operator's decision regarding any Bonus-related matter shall be final and binding, subject to your statutory rights and any applicable dispute resolution mechanisms.

Payments & Withdrawals

Deposit Methods and Processing

• Payment options: The Website may support various payment methods, which can include:
  • Bank cards (e.g., Visa, Mastercard);
  • E-wallets and alternative payment systems (where available);
  • Cryptocurrencies, where and to the extent permitted by our policies and applicable law.
  The availability of specific payment methods may depend on your country of residence and on third-party providers.
• Processing and limits: Deposits are generally credited to your Account promptly but may experience delays due to bank or payment processor procedures. Minimum and maximum deposit limits may apply per transaction or per period and will be stated in the cashier section of the Website.
• Payment processors: Deposits and withdrawals may be processed by Dama N.V. or by its appointed payment processors, including Strukin Ltd (Cyprus), acting on behalf of the Operator. You acknowledge that some transactions may appear in bank or card statements under the name of such processors.

Withdrawals

• General conditions: You may request withdrawals from the Real Money Balance of your Account, subject to:
  • Successful completion of all applicable KYC and due diligence checks;
  • Compliance with Bonus wagering requirements and other conditions; and
  • Compliance with minimum and maximum withdrawal limits applicable to your chosen method.
• Processing times: We aim to review and process withdrawal requests within a reasonable period (for example, within 24 - 72 hours on Business Days). Actual receipt of funds will depend on the payment method and third-party providers and may take longer. We are not responsible for delays caused by banks, e-wallets, crypto networks or verification processes.
• Withdrawal methods: Wherever reasonably possible, withdrawals will be processed via the same payment method and to the same account used for deposits. We may, at our discretion, offer alternative methods when this is not possible.

Fees, Currency and Chargebacks

• Fees: We may, in certain circumstances, apply fees or charges for processing deposits or withdrawals. Any such fees will be disclosed in the cashier section or at the point of transaction, where practicable.
• Currency exchange: If your payment account is in a currency different from that supported by the Website, your bank or payment provider may apply currency conversion and related fees. We are not responsible for any exchange rate fluctuations or fees imposed by third parties.
• Chargebacks: If a chargeback or payment reversal is initiated in relation to your deposits, we may:
  • Deduct the relevant amount from your Account balance;
  • Void any associated winnings and Bonuses;
  • Recover outstanding amounts from you; and/or
  • Close or suspend your Account and report the matter to relevant authorities or agencies.

Refunds and Cancellation of Bets or Bonuses

• Refund policy: As a general principle, Bets placed and outcomes determined in accordance with the Game rules are final and non-refundable. Refunds may be considered only in exceptional cases of technical error, manifest mistake or other circumstances where we consider a refund appropriate and justified.
• Bonus refunds: Where a Bonus is cancelled or removed due to your request, violation of the Bonus Rules or these Terms, or for any other legitimate reason, we may deduct Bonus funds and any winnings derived therefrom from your Account prior to processing any withdrawal request.
• Responsible gambling refunds: In the context of responsible gambling or legal obligations, we may consider refunding certain deposits not yet wagered, subject to internal policies and applicable regulations. Such refunds are discretionary and may be subject to administrative fees.

Limitation of Liability

Operator's Obligations

• Fairness and integrity: The Operator is committed to offering Games that are fair and operate as intended. The underlying platform is subject to testing and certification by independent laboratories (for example, RNG testing of the SoftSwiss platform by iTech Labs), although such certifications may apply at platform level and not exclusively to this Website.
• Service availability: We will use reasonable efforts to maintain the availability, security and functionality of the Website but do not guarantee uninterrupted or error-free operation. Periodic maintenance, updates or technical interventions may affect access.
• Accuracy of information: While we strive to ensure that Game rules, paytables, promotions and other information displayed on the Website are accurate and up to date, occasional errors or omissions may occur. In such cases, we will act reasonably to correct them and minimise any impact on Users.

Exclusions and Limitations

• No warranty: To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available", without any warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, completeness, or accuracy.
• Technical failures and external factors: We are not liable for any loss, damage or expense arising from:
  • Internet or network interruptions, latency, or failures on your side or on the side of third-party providers;
  • Hardware or software malfunctions, viruses, bugs or compatibility issues on your device;
  • Telecommunications failures, power outages or other force majeure events beyond our reasonable control.
• Indirect and consequential loss: To the fullest extent permitted by law, we shall not be liable for any indirect, consequential, special or punitive damages, or for loss of profits, business, data or goodwill, whether in contract, tort (including negligence) or otherwise, arising out of or in connection with your use of the Services.
• Maximum compensation: Where our liability is not lawfully excluded, our total aggregate liability to you in respect of any single incident or series of related incidents shall not exceed the greater of:
  • The amount of the Bet or Stake placed by you that gave rise to the relevant claim; or
  • The actual amount of money in your Account that is subject to the dispute, up to a reasonable cap consistent with applicable law.
• Local law and consumer rights: Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable laws, including statutory rights available to consumers under the laws of their country of residence.

Intellectual Property Rights

Ownership of Content and Software

• Website content: All content available on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, databases, Game titles and Game content, trade names and trademarks, is the property of the Operator, its affiliates, licensors or content providers and is protected by copyright, trademark and other intellectual property laws.
• Software licence: You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its software solely for personal, non-commercial entertainment purposes in accordance with these Terms. No rights are granted to the underlying software beyond this limited licence.

Restrictions on Use

• Prohibited acts: You must not, without our prior written consent:
  • Copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, or otherwise exploit any part of the Website or its content;
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure of the software used in connection with the Services (except where such activities are expressly permitted by law and only after providing reasonable prior written notice to us);
  • Remove or alter any copyright, trademark or other proprietary notices displayed on the Website or in Game clients.
• Third-party intellectual property: Games and related content supplied by third-party providers remain the property of those providers. Any unauthorised use of such content may result in civil or criminal liability.

Privacy & Data Protection

• Privacy policy: Your personal data is processed in accordance with our Privacy Policy, which forms an integral part of these Terms. The Privacy Policy explains what data we collect, how we use it, with whom we share it, and the rights you may have under applicable data protection laws.
• Data processing: By using the Website, you acknowledge and agree that your personal data may be processed by the Operator, its affiliates (including Strukin Ltd as payment processor) and selected third-party service providers for purposes including account management, KYC checks, payment processing, fraud prevention, responsible gambling measures and regulatory compliance.
• Security: We take reasonable technical and organisational measures to protect your personal data and Account information against unauthorised access, loss or misuse, consistent with industry standards and legal requirements.

Changes to Terms

Amendment Procedure

• Right to modify: We may amend, update or replace these Terms from time to time, for example to reflect changes in law, regulatory requirements, technological developments, Game offerings or business practices. The updated Terms will be published on the Website with an updated "effective date".
• Notification: Where material changes are made, we will take reasonable steps to inform you, which may include:
  • Displaying a notice or banner on the Website upon your next login;
  • Sending an email to the address associated with your Account; or
  • Using other appropriate communication channels.

Acceptance of Updated Terms

• Continued use: By continuing to access or use the Website after the updated Terms become effective, you are deemed to have accepted the changes.
• Right to discontinue use: If you do not agree with the updated Terms, you must stop using the Website and Services. You may contact customer support to request the closure of your Account and, subject to these Terms and applicable law, withdrawal of any remaining Real Money Balance.

Termination & Suspension

Operator's Right to Suspend or Close Accounts

• Grounds for action: We may, at our reasonable discretion and without liability, suspend, restrict or close your Account, freeze funds, cancel Bets or void Bonuses if we have grounds to believe that:
  • You have breached these Terms, any Bonus Rules or any applicable law or regulation;
  • You have provided false, misleading or incomplete information during registration, KYC or otherwise;
  • Your Account has been involved in fraud, collusion, money laundering, terrorist financing or other unlawful activity;
  • Your Account has been compromised or used without authorisation; or
  • We are required to do so by law, regulatory request, court order or our licence conditions.
• Investigation: During any investigation, we may suspend your ability to deposit, withdraw or place Bets until the matter is resolved.

User-Initiated Closure

• Voluntary closure: You may close your Account at any time by contacting us at [email protected]. Prior to closure, you may request withdrawal of any eligible Real Money Balance, subject to these Terms.
• Responsible gambling measures: Where you close or restrict your Account as a responsible gambling measure, specific conditions may apply concerning re-opening or creating new Accounts, in line with our responsible gambling policy and applicable regulations.

Consequences of Termination

• Funds handling: Upon closure of your Account (whether by you or by us), we will, subject to KYC, legal obligations and any rights of set-off, pay out any remaining Real Money Balance to you via an appropriate payment method. Bonuses and associated winnings may be cancelled if closure is due to breach of these Terms or Bonus Rules.
• Notice: Where reasonably practicable and lawful, we will notify you of the reasons for suspension or closure using the contact details associated with your Account. However, we may be restricted from providing certain details by law or regulatory instructions.
• Survival of provisions: Provisions of these Terms relating to limitation of liability, intellectual property, privacy, governing law, dispute resolution and any other clauses which by their nature should survive termination shall remain in effect after your Account is closed.

Governing Law & Jurisdiction

Applicable Law

• Primary jurisdiction: These Terms, your use of the Website and all contractual and non-contractual disputes arising out of or in connection with them shall, to the extent permissible under conflict-of-laws rules, be governed by and construed in accordance with the laws of Curaçao.
• Mandatory local laws: Nothing in this clause shall deprive you of protections granted by any mandatory provisions of the laws of your country of habitual residence, including any applicable Australian consumer protection laws where they cannot be excluded.

Dispute Resolution

• Internal complaints: If you have any complaint or dispute regarding the Services, you should first contact our customer support team at [email protected]. We will make reasonable efforts to investigate and resolve your complaint promptly and fairly.
• Escalation: If, after completing our internal complaints process, you are not satisfied with the outcome, you may have the right to escalate the dispute to relevant alternative dispute resolution (ADR) bodies or competent courts, depending on the applicable law.
• Court jurisdiction: Subject to any mandatory rights you may have to bring proceedings in the courts of your country of residence, any dispute that is not resolved through ADR shall be submitted to the exclusive jurisdiction of the competent courts of Curaçao.

Contact Information

• Customer support:
  • Email (primary support): [email protected]
  • Email (general information): [email protected]
  • Email (payments-related enquiries): [email protected]
  • Website: https://bitkingz-aussie.com
• Registered office and legal correspondence (Operator):
  • Entity: Dama N.V.
  • Registered address: Scharlooweg 39, Willemstad, Curaçao
  • Company registration number: 152125
  • Gambling licence: 8048/JAZ2020-013 issued by Antillephone N.V., Curaçao (valid and extended through 2026 in line with current licensing information).
• Payment processing affiliate:
  • Entity: Strukin Ltd (Cyprus)
  • Role: Payment processor for certain transactions carried out on behalf of Dama N.V.
  • Address details: As notified on transaction records or upon request, subject to availability and applicable law.
• Regulatory and informational links (for User reference only):
  • Antillephone N.V. validator: https://validator.antillephone.com
  • Australian regulator information regarding illegal offshore gambling websites: https://acma.gov.au/illegal-gambling-websites
  • SoftSwiss licensing and platform information: https://softswiss.com/licensing
  • Australian Government social services and related regulatory context: https://dss.gov.au

If you have any questions about these Terms or your use of the Website, you should contact us using the above details. All communications should be made in English unless otherwise agreed.